Returns & Exchanges

At Kiwano Concept, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. All returned products must be in their original condition, unused, and with all packaging intact to qualify for a full refund.

1

Initiate Your Request

Log into your account portal or visit our returns center with your order number and email address to select the items you wish to return.

2

Prepare the Package

Securely pack the items in their original packaging and include a copy of your packing slip to ensure faster processing at our warehouse.

3

Ship the Item

Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing